Orders & Returns
HOW TO PLACE AN ORDER:
1. Add the desired product(s) to the cart
2. Click on the cart icon on top of the page and choose "Checkout"
-> If you have any order notes for us please type them in the provided field
3. Enter your customer information - such as shipping and billing address (a registration is not necessarily required)
4. Choose a payment method
5. Review your order and complete your purchase
If you want to redeem a gift card or a discount code please enter it in the provided field on the right during your checkout.
Please note that shipping costs will be added only at the checkout page.
For a detailed information and overview of our shipping costs and delivery times please check our Delivery Info.
HOW TO RETURN AN ORDER:
1. Please fill out the return form we enclosed with your order
-> In case you have lost your return form or didn't receive it with your order you can download a PDF return form here
2. Enclose the filled out return form with the item(s) you want to return or send the filled out PDF form in a mail: firstname.lastname@example.org
3. Send the item(s)* you want to return to the following address:
Shack Clothing / Ehlingstraße 11 / 45665 Recklinghausen / Germany
4. Make sure to receive a tracking reference number - without this we cannot refund any money or exchange any items if we do not receive your shipment.
5. As soon as your return shipment has received our warehouse we will immediately process your return.
*Please note that the returned item(s) must be in a saleable and new condition within 14 days of receipt.
Unfortunately we can't offer a return shipment free of charge - unless we have sent you a wrong or damaged item by mistake.
In that case we will transfer the shipping costs back to you after we've received your return.
-> To save shipping costs you can send the item(s) with a shipping career free of choice.